We offer our best efforts to use biodegradable materials to wrap and contain our products. However, for some cases, we will follow delivery related policies and any other requirements to prevent your order from being damaged.
Unless indicated otherwise, all packages have a tracking number. You can check the tracking of your order anytime through the website of the appointed delivery company.
Please always check the delivery address on file is accurate when placing an order. If you provided an incomplete or incorrect address, please understand that we cannot be held responsible for delays or losses resulting from it and we cannot make any corrections once the package has been shipped. The goods can only be re-shipped once they have been safely returned to us, and re-shipping costs will be incurred.
If you are buying our goods as a gift, please let us know if you would like to include a little message. If you need to differentiate multiple gifts please leave us a note about that as well so we can add a separate label on each package.
All orders apart from domestic are shipped with International registered air mail that delivers parcels. Please be aware of your country’s Customs fees. All import duties and taxes are the buyer’s responsibility. They are not part of the cost of shipping.